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Shipping policy

Shipping Policy

  • Carrier Selection: Lumina Eligma ships via multiple couriers to ensure you receive the most reliable service and best available rates.

  • Order Processing Time: Please allow 1 business day for order processing prior to dispatch. Orders are not processed or shipped on Saturdays, Sundays, or Canadian statutory holidays. Unless the item is made-to-order or handmade order fulfillment will take additional time to make and complete based on fabric availability.

  • Delivery Timeframes: We offer express international shipping. Estimated delivery times range from 4 to 15 business days, depending on the carrier and destination.

  • Signature Requirement: Shipments valued over $100 USD are insured and may require a signature upon delivery.

  • Customs, Duties & Tariffs: International shipments (including orders to the US and EU) are subject to customs duties, import tariffs, taxes, and potential customs processing delays. All duties, tariffs, and customs charges are the sole responsibility of the customer. Lumina Eligma will not undervalue goods on customs declarations.

  • Address Accuracy & Refused Deliveries: Customers are responsible for providing complete and accurate shipping and contact details at checkout. Any shipping errors, failed deliveries, or refused packages due to incorrect address details or unpaid duties are the responsibility of the customer.

  • Order Verification: Please ensure all checkout details are accurate. Orders flagged by our security system may require additional verification prior to fulfillment.

  • Non-Refundable Fees: All shipping and handling fees are strictly non-refundable.

  • P.O. Boxes: We do not ship to P.O. Boxes.

Curbside & In-Store Pickup

  • Location: Pickup is available at our Vancouver boutique:

    1516 Duranleau St, Granville Island, Vancouver, BC V6H 3S4, Canada

  • How It Works: Select "Pickup" at checkout. Please allow 1 hour for processing after your order is approved. You will receive a confirmation email once your item is ready for collection.

  • Pickup Hours: Everyday from 10:30 AM to 6:00 PM (PST / GMT-7).