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Refund policy


Exchange & Return Policy

Final Sale & Exchanges

All sales are final and non-refundable. We do not offer cash or credit card refunds for any purchases.

However, you may request an exchange for any item purchased on luminaeligma.com within 15 days of the delivery date. To initiate an exchange, you will need the order number found in your order confirmation email.

Our dedicated Customer Care team will be happy to assist you with the process and provide you with the return shipping label and necessary instructions. You can reach them at support@luminaeligma.com.

All returned items for exchange must be in the exact same condition in which you received them: unworn, unused, unwashed, unaltered, free of perfume or makeup, with all tags attached and in their original packaging. Items that do not meet these conditions will not be accepted and will be sent back to you at your expense.

Online Exchanges

Please allow up to 7 business days to process your exchange request.

  • Lower Price: If the new item costs less than the original item, we will issue store credit for the difference.

  • Higher Price: If the new item costs more than the original item, a new charge will be applied for the difference. Our client service team will inform you of any additional charges before proceeding.

Note: Made-to-order items & handmade items are completely final sale and are not eligible for exchange or store credit.

In-Boutique Exchanges

If you prefer to exchange your item(s) in person, our dedicated Fashion Advisors will be happy to assist you at our boutique. Please ensure you bring the item in its original packaging along with your original receipt.

  • In-store purchases are non-refundable. We provide exchange or store credit only for returned items within 15 days of purchase.

Terms & Conditions

  • Shipping & Handling Fees: Shipping and handling fees, duties, and taxes are strictly non-refundable as these payments are made directly to external carriers and customs authorities.

  • Shipping Delays: Any delays with customs or shipping carriers are not the responsibility of the Lumina Eligma team. We will happily assist you in the event of a lost package or shipping delay.

  • Valuation & Insurance: We will not undervalue prices for duty or customs clearance. Items valued over $100 USD are shipped insured and may require a signature upon delivery.

  • P.O. Boxes: We do not ship to P.O. Boxes.

USA, EU & International Orders

  • US Customs, Tariffs & Duties: Orders shipped to the United States may be subject to customs duties, tariffs, import taxes, and processing fees assessed by US Customs and Border Protection or the shipping carrier. All applicable tariffs, duties, and taxes are the sole responsibility of the customer and are non-refundable. Lumina Eligma is not responsible for any tariff charges incurred upon delivery.

  • EU Customs & Duties: Orders shipped to the European Union may be subject to customs duties and import taxes upon arrival. Orders valued above €150 EUR are subject to EU customs duties, which are the responsibility of the customer. Lumina Eligma will not undervalue goods on customs declarations.

  • Delivery Timeframes: We ship internationally via carrier-calculated rates. Estimated delivery to international destinations is 4–15 business days from dispatch. Delays due to customs clearance are beyond our control.

  • Right of Withdrawal (EU Customers): In accordance with the EU Consumer Rights Directive, EU customers maintain statutory withdrawal rights within 14 days of receiving their order. Please contact our support team to arrange an eligible return/exchange under these regulations.

  • Lost or Delayed Shipments: If your shipment is lost or significantly delayed, please contact us at info@luminaeligma.com. We will work directly with the carrier to investigate and resolve the issue.